Currently only delivering to the Kampala area and that all orders for outside that area should be collected from the designated pick-up area

Frequently Asked Questions

General Questions

What is Jejetu?
Jejetu is a new, smart way to support your loved ones back home in Uganda. Just buy the phone or data top-ups they need on Jejetu – straight from your phone, tablet or computer, and they’ll receive it in an instant!
Are there any fees involved?

No. The price you see on Jejetu is the price you pay, without hidden charges or commissions – 100% of your money goes to fulfill your loved ones’ needs.

 

How does Jejetu work?

It’s simple! Jejetu lets you buy top-up services online for your loved ones back home, directly from your phone, tablet or computer – wherever you are in the world. Just select the top-up you want to buy on Jejetu, add the intended recipient’s details, and they’ll receive it in an instant!

Payment & Orders

How do I pay for my order?

Jejetu supports all major credit cards, such as Visa and MasterCard. We’ll be adding more payment options soon, to make your payments as smooth as possible.

How do I track my order(s)?

Go to your profile on jejetu.com, click ”Order History” and you’ll see all the orders you’ve placed, and their status.

What is the status of my order(s)?

Go to your profile on jejetu.com, click ”Order History” and you’ll see all the orders you’ve placed, and their status.

My order never got delivered to the recipient. What do I do?

If you have problems with a delivery, send an email to support@jejetu.com, and our customer service desk will help you instantly. Please remember to add your order number so we can track your order more easily.

I want to cancel my order. What do I do?

If you want to cancel an order, send an email to support@jejetu.com, and our customer service desk will help you instantly. Please remember to add your order number so we can track your order more easily.

I paid for my order, but my order hasn’t gone through.

If you have problems with your order, send an email to support@jejetu.com, and our customer service desk will help you instantly. Please remember to add your order number so we can track your order more easily.

More Questions?

More questions? Need help?

Do you have any questions that still haven’t been answered here? Or do you need any other assistance? Let us know! Just send an email to support@jejetu.com or complete the form below and our customer service desk will be happy to help.